Help
Click on any of the categories below to reveal frequently asked question of our service. If you are unable to locate an answer to your inquiry, you can contact our support staff.
Account Settings
I can't sign in to my account
To sign in, use the email address and password you set during your first purchase, exactly as you typed them (they are Case SeNSiTiVE). If you don’t remember your password, you can use our Password Reset to get a new one.
If you’re still having trouble signing in, please contact our customer support.
I forgot my password
If you don’t remember your password, you can use our Password Reset to get a new one. Type the email address you used when creating your account and click “Reset”. We’ll send you an email with instructions on how to reset your password.
If you’re still having trouble signing in, please contact our customer support.
I want to cancel my account or change billing options
If you wish to cancel your account, please contact us. Our representatives will cancel your account immediately and you will not be billed.
Is VINCheckPro.com secure?
We take your Security and privacy very seriously. All transactions are encrypted on a 128-bit SSL, and we never store credit card information. See our Privacy Policy for more information.
I want to unsubscribe from your email list.
If you no longer wish to receive emails from VINCheckPro, simply click the “Unsubscribe” link at the bottom of any message you receive from us. Please note that you may still receive account and billing notices from us. If the unsubscribe link doesn’t work, please submit a support ticket and we will unsubscribe you manually.
Records & Reports
Where does your vehicle history data come from?
Our vehicle history report data is aggregated from several official and commercial sources, including the NMVTIS, insurance records, state DMV, police records, and other sources.
What is the NMVTIS?
The National Motor Vehicle Title Information System (NMVTIS) is a federal title information database intended to protect customers from fraud and unsafe vehicles. It is operated by the US Department of Justice and is the only federal vehicle history database which agencies are required to report to by law.
Why do some searches result in “No data available”?
Currently, NMVTIS’ database covers roughly 96% of US vehicles. Vehicles titles in MI, KS, DC, MS, OR, RI, VT and HI have limited availability. Please refer to the participation map for more information. Alternatively, the vehicle in question is possibly not titled or the VIN typed is incorrect.
What types of vehicles do history reports cover?
Reports are available for almost 90% of the vehicles on US roads. This includes, among others, vehicles, motorcycles, sport vehicles, trucks, RVs, and motorhomes. Title & salvage/junk/total loss data is available for motorhomes & salvage/junk/total loss data is available for trailers, campers, toy boxes, etc. Vehicles manufactured before 1981 (classic vehicles), however, are not included.
Are vehicle history reports available outside of the US?
Reports are available for vehicles that were exported from the US in the past 5 years in participating states. Only vehicles that were titled in the US have report data.
Is vehicle owner information included in the reports?
Vehicle history reports do not include owner name or any other personal information in accordance with federal privacy laws.
What happens if I don't find what I am searching for?
If you are unable to find the vehicle you’re searching for, contact us and we’ll be happy to help find it. If you don’t find it, you’re eligible for a refund. Your satisfaction is 100% guaranteed.
Do vehicle history reports include accident history?
Our reports list accident information from NMVTIS participating states, certain state DMVs & other sources. We cannot guarantee a full accident history, but critical incidents typically appear in Insurance Total Loss record or DMV Salvage title and are therefore available on our reports.
How do I access reports I’ve already purchased?
To access your reports, log in to your account, click “My account” on the top and then “My reports” on the left. Your reports will be listed on the right. Choose any report to see its contents.
Why does mileage sometimes show as ‘exempt’?
Vehicles that were manufactured more than 10 years ago do not receive mileage reports from DMVs.
Do vehicle history reports indicate whether a vehicle has been stolen?
Our reports include NMVTIS Salvage Brand information, which details theft history, among other things.